Customer Service

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Business News

Pizzeria Gets Burned for 'Now Hiring Non-Stupid People' Sign

An Ohio pizza joint served up a lot of laughs and a little bit of controversy with its help-wanted sign.

Growing a Business

The Impact of Adding a Personal Touch

Reputation is important for any business, and especially so when selling through an online platform only.

Growing a Business

Meredith Sandland of Empower Delivery on the Steps to Digital Maturity

Meredith Sandland, CEO of Empower Delivery, discusses growing your loyal customer base and keeping up with the digital restaurant evolution.

Marketing

3 Marketing Fails That Demonstrate The Importance of Fundamentals

There is no substitute for proper marketing fundamentals. Avoid these three marketing mistakes to understand fundamentals better.

Business Solutions

What Bill Gates and Steve Jobs Taught Me About Getting to Know Your Customers

Despite the push toward chatbots and technology-driven customer service, nothing can replace determining what your customers want through personal social interaction.

Business News

'People Can't Do Good Unless They See Good': This D.C. Ice Cream Shop Owner's Generosity Started a Chain of Giving

Charles Foreman makes sure everyone who wants ice cream, gets it — even if they can't pay. Now, his kindness has had a domino effect.

Growing a Business

Behind the Reviewers: What Makes a Reviewer Tick?

In this episode, Emily Washcovick, Yelp's Small Business Expert, takes a look at the whys and hows of reviewing from the reviewer's perspective.

Growing a Business

5 Things to Remember When Communicating With Customers

Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.

Growing a Business

How to Retain Customers During an Economic Downturn

To weather a recession, focus on your most loyal customers.

Business News

The Savannah Bananas Just Turned Down $1 Million in Ticket Sales. Are They, Um, Bananas?

Baseball team owner Jesse Cole explains why he cried foul on an attempted group sale purchase.

Growing a Business

Want Raving Fans Like Tesla and Starbucks? Your Business Needs to Do These 6 Things.

We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of attracting those people to your company?

Business News

A Woman's Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her

After requesting a refund, the owner of the store accused her of being drunk or high in a testy exchange.

Money & Finance

Buy Now, Pay Later Models May Be the Solution Your Business Needs to Stay Ahead

A win-win-win setup, BNPL plans can support retailers, customers and third-party companies alike.

Marketing

5 Steps for Building Trust and Becoming the Go-to in Your Field

The right approach to branding can put the thought leadership mantle within your grasp.

Thought Leaders

Prioritize This Tool to Increase Customer Satisfaction During a Recession

Giving your customers what they really want will help you operate more efficiently from a digital perspective and more importantly, lead you through the potential recession.